Account and Data Deletion

livR users can request deletion of their account and associated data at any time.

How to request deletion

Send an email to examesnacionais@livrarte.org from the email address used in your livR account.

Use the subject line: Delete my livR account.

Data deleted

When a deletion request is confirmed, livR deletes or anonymises account data associated with that user, including student profile data, study progress, game sessions, learning statistics, profile details and user-created study content where applicable.

Data that may be retained

Some technical, billing, anti-abuse or legal records may be retained where required for security, fraud prevention, tax, accounting, official app store purchase records or legal compliance. Retained records are kept only for the necessary period.

Processing time

Deletion requests are normally processed within 30 days after we verify the request.

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